Give everyone their time back.
For years, big companies set the terms. You wait on hold, on their schedule, through their phone tree. Rinno turns that around. Now a regular person has backup, and the company does the waiting.
You've waited on hold for them long enough. Now they wait for you.
Hi, my name is Josh Yohannan, Founder and CEO of Rinno.
I spent years solving complex problems for engineering and consulting clients Monday through Friday, then spending forty-five minutes on hold with my internet provider on a Saturday. That contradiction bothered me. I could fix hard problems for a living, but I couldn't get a real person on the phone to fix a simple overcharge. And the only hours they were open were the exact hours I was at work. The system seemed designed to make ordinary things hard.
I noticed I wasn't the only one. Friends, family, and neighbors all had a version of the same story. Most wealthy people don't have this problem because they have assistants who handle it. Everyone else just loses hours of their life to hold music and “press 1 for billing information, press 2 for your account balance”.
I built Rinno because I wanted my own time back. And because if there's technology that can give it back to me, there's no good reason it shouldn't give it back to everyone else too.