Privacy Policy

Rinno makes phone calls for you using an automated assistant. This policy explains what we collect on our website and in the app, why, who helps us, how long we keep it, and the choices you have. It covers both people who use Rinno and the people Rinno calls on their behalf. We do not sell your information, we do not record call audio, and we do not use your calls to train AI models. Rinno is in early stages, so we will update this policy as the product grows and post a new date above when we do.

Who we are

Rinno is operated by Rinno Inc., a Delaware corporation, 169 Madison Ave, STE 67666, New York, NY 10016. This policy applies to our website at rinnoapp.com, the Rinno app, and related services.

What we collect

When you visit our website

• Your email address, if you join the waitlist, so we can tell you when Rinno launches.
• Anything you write in the feedback form, plus an optional name or email if you include one.
• Basic, anonymous usage data, such as which pages you visit and the kind of device you are on. We use it to understand interest and improve the site, not to identify you.

When you use the Rinno app

• Account details: your email and a verified phone number.
• Your date of birth, stored encrypted, used only to confirm you are 18 or older.
• The tasks you type and the details you give us to complete them.
• Written transcripts and short summaries of calls. No audio is recorded, and we keep a transcript only when the other party consents.
• Your subscription tier and purchase tokens from the App Store or Google Play. We do not receive or store full card numbers, bank account numbers, or Social Security numbers.

Saved details (your vault)

You can save details in the app to help Rinno complete tasks, such as an account or member number, a mailing address, or the last four digits of a card or ID used for verification. We store these encrypted and use them only for the tasks you request. We never store full Social Security numbers, full payment-card numbers, full bank-account numbers, passwords, or one-time passcodes, and the app does not let you save them. We also do not read or relay your Social Security number on a call. If a business needs it to verify you, Rinno hands the call to you so you can provide it directly, then takes the call back.

How we use it

We use your information to place the calls you request, verify your identity to a business when you direct us to, show you your results and history, operate and improve the Service, process your subscription, communicate with you, prevent fraud and misuse, and comply with the law.

The people Rinno calls

When you ask Rinno to place a call, our assistant speaks with a third party, usually a business. No audio is recorded. At the start of the call, Rinno says that it is an automated assistant calling on your behalf and that it is keeping a written note, and it asks for consent before keeping one. If Rinno called you and you want to know what we have, or to have it deleted, email privacy@rinnoapp.com with the date and number, and we will honor your request as the law requires. As the person making the request, you are responsible for having the right to contact each business you ask us to call.

Who helps us run Rinno

We work with trusted service providers under data-processing agreements that prohibit them from selling your information and require them to protect it. They process your data to deliver their service to us. Some, under their own contracts, may use de-identified or aggregated information to improve their own services. We do not use identifiable call content for advertising.

Some providers rely on their own sub-processors to deliver their services. We may update this list as our providers change, and we will give notice of material additions. We may also share information to comply with the law or in a merger or sale of the business, in which case this policy continues to apply.

AI and your data

Rinno uses automated systems to place calls and write summaries. We do not sell your data, and we do not use your calls, transcripts, or summaries to train AI models. At the start of each call, the assistant identifies itself as an automated assistant calling on your behalf. We rely on established providers to place, transcribe, voice, and summarize your calls under agreements that prohibit selling your data. Rinno uses a synthetic assistant voice. We do not create a voiceprint of you or of the person you call.

How long we keep it

We keep information only as long as we need it. In our own systems, call transcripts and summaries delete after 90 days, and you can delete your call history in the app. We keep account information for the life of your account and a short wind-down period after you close it, except where the law requires us to keep it longer.

Security

We protect your information with technical and organizational safeguards. We encrypt it in transit and at rest, and we limit access to the people and systems that need it to run the Service. No method of storage or transmission is completely secure, so we cannot promise absolute security, but if a breach affects your information we will notify you and the authorities as the law requires.

Your choices and rights

You can ask us to access, correct, or delete your information at any time. Email privacy@rinnoapp.com or use the tools in the app, and every email we send has an unsubscribe link. We do not sell or share your personal information, so there is nothing to opt out of on that basis, and we honor Global Privacy Control and similar browser signals where the law requires.

Children

Rinno is for adults. You must be at least 18 years old to use it, and we do not knowingly collect information from anyone under 18. We use your date of birth only to confirm your age.

Where we process information

Rinno is offered in the United States, and we process information in the United States.

Contact us

Questions or requests: email privacy@rinnoapp.com, or write to Rinno Inc., 169 Madison Ave, STE 67666, New York, NY 10016.