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Rinno Acceptable Use Policy

Effective date: August 21, 2026 Last updated: August 21, 2026

1. About This Policy

This Acceptable Use Policy explains what you may and may not do with Rinno. It is part of our Terms of Service, and it applies to every person who uses Rinno and to every call you ask Rinno to place. Some terms used here, including your authorization for Rinno to act as your agent (Terms Section 5), your responsibilities for each call (Terms Section 6), and how caller ID and transcription work (Terms Section 8), are described in the Terms. If you do not agree with this Policy, do not use Rinno.

In this Policy, "you" means the person using Rinno, and "recipient" or "callee" means a business or person Rinno contacts at your direction.

2. What You Can Use Rinno For

Rinno is a personal assistant that places everyday phone calls for you. You can use it for your own lawful, personal, non-commercial tasks, such as:

  • disputing a bill or asking a company to waive or correct a charge on your own account;
  • scheduling, confirming, rescheduling, or cancelling an appointment;
  • cancelling a service, subscription, or free trial you signed up for;
  • asking a business a question or following up on your own order, account, or request;
  • asking about pricing, availability, or options, or requesting a quote; and
  • negotiating within limits you set, where Rinno reports back to you and does not commit you to anything (see Terms Section 5).

The common thread is simple: Rinno places one call at a time, for your own personal purpose, from your own verified number, to a business you have a genuine reason to contact. Everything below follows from that.

3. Who You Can Contact

Direct Rinno to businesses and organizations, and to people acting in a business or professional capacity (for example, a contractor, a landlord's office, a clinic, or a service provider). Do not use Rinno to:

  • call a private individual on their personal line for a personal or social reason;
  • call people or numbers you do not have a genuine, lawful reason to contact; or
  • place calls on someone else's behalf, or for anyone's purposes but your own, unless you are authorized to do so.

4. Prohibited Uses

You may not use Rinno, or ask the assistant to do anything, that would:

  • Break the law. Use Rinno for any unlawful purpose, or to help anyone else break the law.
  • Defraud or deceive. Commit fraud, run a scam, phish for information, or use false statements or pretenses to obtain money, property, data, or access you are not entitled to.
  • Harass or threaten. Harass, threaten, intimidate, stalk, or abuse anyone; place repeated or unwanted calls to a person; or flood or tie up a phone line.
  • Impersonate. Pretend to be another person, a business, or a government agency, or misrepresent who you are or why you are calling (see Section 7).
  • Collect debts from others. Use Rinno to collect a debt owed to you or to a third party, or to pursue payment from a person who owes you money. (Calling a business about your own bill, including to discuss or arrange paying something you owe, is fine.)
  • Invade privacy. Track, monitor, or gather information about a person without a lawful basis, or capture a conversation you are not a party to.
  • Market or solicit. Place any telemarketing, advertising, promotional, solicitation, lead-generation, fundraising, survey, polling, or political or election-related calls (see Section 5).
  • Infringe or post harmful content. Violate anyone's intellectual-property or other rights, or use Rinno in connection with content that is illegal, hateful, or sexually exploitative. Content that sexually exploits or endangers a child is strictly prohibited and will be reported.
  • Attack or misuse the Service. Introduce malware, disrupt or overload the Service, gain or attempt unauthorized access, reverse engineer it, scrape it, use it to build a competing product, or get around its limits or security (see Section 8).

5. Rules for Every Call You Place

Each time you direct a call, you are responsible for making sure it is lawful (Terms Section 6). In particular:

  • No mass or automated calling. Rinno is for individual, personal calls. Do not use it to place bulk, repeated, sequential, campaign, or list-based calls, or to run any kind of calling operation.
  • No telemarketing or robocalls. Do not use Rinno for any of the marketing, solicitation, survey, or political calls described in Section 4. These calls are heavily regulated, and Rinno is not built or authorized for them.
  • No solicitation, and respect Do-Not-Call requests. Do not use Rinno for marketing or solicitation of any kind (Section 4). Do not call a number that has asked not to be called. Do-Not-Call registries mainly govern telemarketing, which Rinno prohibits outright; having an existing relationship with a business is not, by itself, permission to place an automated-voice call, so only contact a business you have a genuine, current reason to reach for your own task.
  • Calling hours. Place calls only during normal business hours in the recipient's local time. Rinno may restrict calling to a conservative daytime window and will not rely on area code alone to guess location.
  • Caller ID. Rinno displays your own verified telephone number, which you have confirmed you control. You may not use Rinno to display a false or misleading number or to otherwise violate the Truth in Caller ID Act (Terms Section 8).
  • Recording and consent. Rinno does not record call audio; it keeps a written transcript with consent, as described in the Terms and Privacy Policy. You are responsible for any consent the law requires in your and the recipient's location, and you may not use Rinno to capture a call you are not a lawful party to.
  • Respect "stop." If a recipient asks not to be contacted again, honor it, and do not direct Rinno to call them again.

6. Numbers You May Not Call

Do not use Rinno to call, and Rinno blocks where it can:

  • 911 and other emergency or crisis lines. Rinno cannot handle an emergency. Never use it to contact emergency services, and never use it to place a false or hoax emergency report.
  • Emergency departments, crisis lines, urgent-care hotlines, patient-room numbers, and paging services, or any number where an automated call could interfere with someone's care. (Ordinary administrative and scheduling lines at a doctor's office, clinic, or pharmacy may be used for the permitted scheduling and administrative tasks in Section 2.)
  • Premium-rate numbers (for example, 1-900 or 1-976 numbers).

7. Honesty About Who Is Calling

Rinno acts as your assistant and speaks on your behalf for the task you request. You may not:

  • instruct Rinno to claim to be a different person, or to impersonate another individual, a business, or a government agency;
  • give false information about who you are or why you are calling; or
  • instruct the assistant to falsely claim to be a human, or to get around a system designed to detect automated callers; or
  • use the assistant to clone, mimic, or imitate a specific real person's voice or identity.

Providing your own identifying information so a business can verify your identity and help you (as described in Terms Section 5) is fine and expected. Using Rinno to obtain someone else's information, or to get past identity checks on an account that is not yours, is not. For its part, Rinno identifies itself as an automated assistant calling on your behalf at the start of each call, and never claims to be a human.

8. Protecting Your Account and the Service

  • Keep to one account, and do not create accounts using false information or to get around a suspension or a limit (Terms Section 4).
  • Do not resell, share, rent, or provide access to Rinno to others, or use it through any automated or bulk method.
  • Do not use Rinno to defeat security or authentication, including to bypass a business's identity checks or to capture or relay one-time passcodes.
  • Do not use Rinno to solicit, capture, or relay another person's complete Social Security number, full payment-card number, full bank-account number, or password; Rinno does not store these, and the assistant will not collect them.
  • Do not interfere with, probe, or try to circumvent the Service's limits, protections, or intended operation.

How Rinno classifies the information you save. Rinno sorts your saved details into three levels, and everything you save is encrypted.

  • Standard: everyday, lower-sensitivity details. Shown normally in your vault and shared on a call after your one-time okay. For example: name, mailing address, email, employer, student or employee ID, vehicle, license plate, VIN, and confirmation, order, reference, tracking, or loyalty numbers.
  • Sensitive: details that deserve extra care. Kept hidden in your vault and shared on a call only after Face ID. For example: a card's last four digits and expiration date, a service or account number, an insurance policy number, or a loan or mortgage account number.
  • Restricted: the most sensitive information, which Rinno does not store. There is no place in the app to save these, and Rinno blocks an obvious Social Security or full card number typed into another field. This includes your full Social Security number, full payment-card number and card security code, full bank-account and routing numbers, driver's license or passport number, passwords, one-time passcodes, security-question answers, and account recovery codes. Rinno never reads your Social Security number to a business; if one needs it to verify you, Rinno hands the call to you so you can provide it directly, then takes the call back. Some Restricted items, such as a bank account number, may become available in a future release with additional protections.

If your mailing address is confidential for safety reasons, you can leave it out of your vault and provide it yourself when a call needs it.

9. Limits and Fair Use

To keep Rinno safe and lawful for everyone, we set and enforce limits on how the Service is used, including limits on how many calls you can place and how often you can call the same recipient. We may adjust these limits, and we may add checks or confirmations before a call is placed. Calls you cancel or retry still count toward your limits.

10. How We Enforce This Policy

We use automated safety controls to keep the Service safe and lawful and, where permitted by law and consistent with our Privacy Policy, we may conduct limited authorized review of information we have lawfully retained to investigate suspected misuse. We have the right, but not the obligation, to do so.

If we believe you have violated this Policy or the Terms, we may take any action we think is appropriate, including:

  • warning you;
  • limiting your calls or features;
  • suspending your account; or
  • permanently terminating your account and blocking your access.

For serious or unlawful violations, including fraud, impersonation, harassment, caller-ID spoofing, or calls to emergency lines, we may suspend or terminate immediately and without notice. To the fullest extent permitted by law, terminating your account for a violation does not entitle you to a refund of any fees you have paid. Subscriptions are billed through the app stores, and their refund rules and applicable law still apply (Terms Section 10).

Where lawful, we may preserve limited information (such as violation flags and metadata, not call content) under a documented legal hold, and report activity we reasonably believe is unlawful to law enforcement or other authorities; a legal hold is a limited exception to our routine deletion. We decide, in our reasonable discretion, whether use violates this Policy, and not acting on a violation does not waive our right to act later. This Section works together with Terms Section 19 (Termination and Suspension).

11. Reporting a Problem or Asking Us Not to Call

If Rinno called you and you do not want to be called again, or you believe a call broke this Policy, contact us at support@rinnoapp.com with the date of the call and the number that was called. We keep a do-not-call list and will honor reasonable requests not to contact you again. Anyone can also report suspected misuse of Rinno to the same address.

12. Other Terms and Policies That Apply

This Policy is part of the Terms of Service and works with our Privacy Policy. Rinno places calls and powers the assistant using third-party telephony and AI providers, listed in our Privacy Policy. The restrictions in this Policy reflect the kinds of misuse those providers also prohibit; following this Policy keeps you within their rules.

13. Changes to This Policy

We may update this Policy from time to time. We will post the updated Policy with a new "Last updated" date and, for material changes, give notice in the app or by email. Continued use after the changes take effect means you accept the updated Policy.

14. Contact Us

Questions about this Policy: support@rinnoapp.com. Legal notices: contact@rinnoapp.com, or Rinno Inc., 169 Madison Ave, STE 67666, New York, NY 10016.

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