Rinno Terms of Service
Effective date: August 21, 2026 Last updated: August 21, 2026
These Terms of Service (the "Terms") are a binding agreement between you and Rinno Inc., a Delaware corporation ("Rinno," "we," "us," or "our"), and they govern your use of the Rinno mobile application, website, and related services (together, the "Service"). Please read them carefully. They include an arbitration agreement and a class-action waiver (Section 17) that affect how disputes are resolved, and a 30-day option to opt out of arbitration.
By creating an account and checking "I agree," you agree to these Terms, our Privacy Policy, and our Acceptable Use Policy, each incorporated by reference. If you do not agree, do not create an account or use the Service.
1. Acceptance of the Terms
You accept these Terms only when you affirmatively agree to them at sign-up (by checking the acceptance box or tapping the accept button). You may not create an account or use the Service unless you accept them. We keep a record of your acceptance, including the version you accepted and the date. If we make material changes, we will ask you to accept the updated Terms as described in Section 20.
2. Eligibility
You must be at least 18 years old and a resident of the United States to use the Service. By using it, you represent that you meet these requirements, that you have the legal capacity to enter into these Terms, and that you are not barred from using the Service under any applicable law. The Service is intended only for personal, non-commercial use.
3. What Rinno Is, and What It Is Not
Rinno is a tool that places outbound telephone calls on your behalf using an automated (AI) assistant. You give Rinno a task in plain language (for example, "reschedule my appointment" or "ask about a charge on my bill"), and the assistant places a call, navigates phone menus, waits on hold, speaks with a representative, and reports back to you.
Rinno is not a law firm, a lawyer, an accountant, a financial advisor, a debt collector, a healthcare provider, or any other licensed professional, and Rinno does not provide legal, financial, tax, or medical advice. Using the Service does not create an attorney-client, advisor-client, or provider-patient relationship. Rinno is not a "covered entity" or "business associate" under HIPAA and is not a medical or healthcare service; when you ask Rinno to contact a medical office, it is acting only as your agent to handle a scheduling or administrative task, not to provide care. If you need professional advice, consult a licensed professional.
4. Your Account
You are responsible for the accuracy of the information you provide, for keeping your account credentials secure, and for all activity that occurs under your account. Notify us at support@rinnoapp.com if you suspect unauthorized use. You may not share your account, create more than one account, or create an account using false information.
5. Your Authorization to Place Calls on Your Behalf
When you direct Rinno to place a call, you grant Rinno a limited, revocable authorization to act as your agent solely for the specific task you request in the app. This authorization:
- is limited to the task you describe (for example, rescheduling a named appointment, asking about or disputing a specific charge, or cancelling a specific service), and does not extend to anything you have not asked Rinno to do;
- does not authorize Rinno to enter into new contracts, make payments, or accept new financial or legal obligations in your name. The Service is designed not to accept a new financial or legal obligation on your behalf without a separate confirmation from you, and the app identifies the categories of action for which it asks you to confirm first; because automated systems can fail, you remain responsible for reviewing and verifying important outcomes (see Section 9);
- authorizes Rinno to provide identifying information that you supply (such as your name, account number, address, or date of birth) to the business you direct us to call, solely to verify your identity and complete the task you requested; and
- is revocable at any time by cancelling the task, changing your instructions, or closing your account.
This is a limited authorization for the tasks you direct. It is not a power of attorney, and it does not make Rinno your general agent. You request and authorize each call Rinno places for you; these Terms allocate responsibilities between you and Rinno but do not limit any obligation that applicable law independently places on Rinno.
6. Your Responsibilities and Representations
You are responsible for the tasks you ask Rinno to perform and for the people and businesses you ask Rinno to contact. Each time you direct a call, you represent and warrant that:
- you have the legal right and authority to contact the recipient and to authorize the task;
- the information you provide is accurate and is your own, or you are authorized to use it;
- your use of the Service is for a lawful, personal purpose and complies with all applicable laws, including telephone, consumer-protection, and privacy laws; and
- you have a genuine reason to contact the recipient and a lawful, personal purpose for the call. Rinno does not record audio; at the start of a call it discloses that it is an automated assistant calling on your behalf and that it is keeping a written transcript, and it asks for the other party's consent. These in-call disclosure and consent steps are Rinno's own procedures and remain Rinno's responsibility; your representations in this Section do not replace them or shift to you any obligation that applicable law independently places on Rinno.
You accept responsibility for ensuring that your requests, and the information and instructions you give Rinno, are lawful. This allocation of responsibility between you and Rinno does not limit any obligation that applicable law independently places on Rinno.
7. Acceptable Use
Your use of the Service is subject to our Acceptable Use Policy, which is part of these Terms. In summary, you may not use the Service to harass, threaten, defraud, impersonate, or repeatedly or unwantedly contact anyone; to place telemarketing, solicitation, survey, political, robocall, or debt-collection calls; to contact numbers on a Do-Not-Call list without a lawful basis; to call emergency, government, or regulated lines in prohibited ways; or for any illegal purpose. We may set and enforce limits on how many calls you place, including per-recipient limits, and we may suspend or terminate accounts that violate this section.
8. Calls, Caller ID, and Transcription
Caller ID. Ordinarily, calls Rinno places for you display your own telephone number, and only after you have verified that you control that number through our carrier's validation process. During a live transfer or bridge that connects a call to your own phone, a Rinno-owned number may be shown instead, as technically necessary to complete that connection. You represent that you own or control the number you ask us to display and that you authorize its display. Rinno does not permit free-form caller-ID selection and does not transmit caller-ID information it knows to be false or misleading, and you may not use the Service to do so or otherwise to violate the Truth in Caller ID Act.
Transcription, not audio. Rinno does not save call audio. To operate the call, the assistant processes speech in real time as text. Whether Rinno keeps a written transcript or a short written summary afterward is governed by the consent described in Section 6 and by our Privacy Policy, which also describes how long anything kept is retained and how you can delete it.
9. AI Outputs and Call Actions; No Guaranteed Outcomes
PLEASE READ THIS SECTION CAREFULLY. Rinno's calls and summaries are generated by automated (AI) systems. AI CAN MAKE MISTAKES. The assistant may mishear or misunderstand information, provide inaccurate or incomplete information, say something unexpected, take an unintended action, or fail to complete your task or complete it incorrectly. Call connection, quality, and completion are not guaranteed.
No guaranteed outcomes. Rinno is a tool that helps you get things done; it does not guarantee any particular result. It does not guarantee that a charge will be reversed, an appointment will be booked or changed, a service will be cancelled, or that any business will act in a particular way. Outcomes depend on third parties Rinno does not control.
You are responsible for reviewing important actions. You should review the results Rinno reports and confirm anything that matters to you, and you should not rely on Rinno's output as professional advice. To the maximum extent permitted by law, Rinno is not responsible for the outcomes of calls or actions taken by the assistant, or for decisions you make in reliance on them.
10. Subscriptions, Fees, and Auto-Renewal
Rinno offers a free tier and paid subscription tiers (currently Rinno Plus and Rinno Premium). Prices are shown in the app before you purchase.
Paid subscriptions are sold and billed through the Apple App Store or Google Play, and they automatically renew for the same period (monthly or annual) at the then-current price until you cancel. Before you subscribe, we disclose the price, the billing frequency, and that the subscription renews until cancelled. You can cancel at any time through your App Store or Google Play account settings; cancellation takes effect at the end of the current billing period. Payments, refunds, and cancellations are handled under the rules of the app store you purchased through. Where the law requires (for example, California's Automatic Renewal Law), we also provide renewal reminders and notice of material changes. The specific pre-purchase disclosures, your consent to the subscription, and the cancellation path are presented in the app store's purchase and subscription-management flow; this Section summarizes them and does not replace them. We may change prices or plans on prospective notice.
11. Intellectual Property and License
The Service, including the app, website, software, and Rinno's name, logo, and other marks, is owned by Rinno and protected by law. Subject to these Terms, Rinno grants you a limited, revocable, non-exclusive, non-transferable license to use the Service for your personal use. You may not copy, modify, distribute, sell, reverse engineer, or create derivative works from the Service, or use our marks without permission.
12. Feedback
If you send us feedback or suggestions, you grant Rinno a perpetual, irrevocable, worldwide, royalty-free license to use them for any purpose, with no obligation or compensation to you.
13. Third-Party Services
The Service relies on third parties, including telephony and voice providers and the Apple and Google app stores. Their terms also apply to your use, and Rinno is not responsible for the acts, omissions, or outages of third parties.
14. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ACCURATE, OR ERROR-FREE. YOU USE THE SERVICE AT YOUR OWN RISK.
15. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RINNO AND ITS OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE, INCLUDING ANY CALL OR ACTION TAKEN BY THE ASSISTANT, EVEN IF ADVISED OF THE POSSIBILITY.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RINNO'S TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS ($100) OR THE AMOUNT YOU PAID RINNO IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
Nothing in Sections 14 or 15 excludes or limits any liability that cannot lawfully be excluded or limited, including liability for fraud or fraudulent misrepresentation, for gross negligence or willful misconduct, for death or personal injury, or under any nonwaivable consumer-protection or other statutory right.
16. Indemnification
You agree to indemnify and hold harmless Rinno and its officers, employees, and suppliers from third-party claims, losses, and expenses (including reasonable attorneys' fees) to the extent they arise from your knowing misuse of the Service, your material breach of these Terms or the Acceptable Use Policy, information you provide that you were not authorized to use, or instructions you give that violate the law. This does not require you to indemnify Rinno for claims to the extent they arise from Rinno's own conduct or the design of the Service. We will promptly notify you of a claim, let you control its defense with counsel of your choice, cooperate reasonably, and not settle a claim in a way that imposes an obligation on you without your consent.
17. Dispute Resolution: Informal Resolution, Arbitration, and Class-Action Waiver
Please read this section carefully. It affects your legal rights, including your right to go to court and to bring a class action. It contains a 30-day opt-out.
17.1 Informal resolution first. Before starting an arbitration, you and Rinno agree to try to resolve the dispute informally. Send a written Notice of Dispute to contact@rinnoapp.com (or our mailing address in Section 22) that includes your name, contact information, a description of the dispute, and the relief you seek. Within 60 days, you and Rinno will make a good-faith effort to resolve it, including an individualized conference (by phone or video) in which you participate personally. Completing this process is a condition to starting arbitration, and any deadlines are paused while it is underway.
17.2 Binding individual arbitration. If the dispute is not resolved, you and Rinno agree to resolve it by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The Federal Arbitration Act governs this Section. The arbitrator will issue a written decision and may award the same individual relief a court could.
17.3 Class-action and jury waiver. You and Rinno agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, representative, or private-attorney-general action. The arbitrator may not consolidate more than one person's claims or preside over any representative or class proceeding. You and Rinno also waive any right to a jury trial.
17.4 No mass or coordinated filings. Notices of Dispute and arbitration demands must be brought individually and in good faith. Coordinated or mass filings of substantially similar claims are not permitted, except as AAA's applicable mass-arbitration rules may require, and any such rules apply.
17.5 30-day opt-out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by sending a written notice to contact@rinnoapp.com (or our mailing address) that includes your name and the email associated with your account and clearly states you are opting out of arbitration. Opting out does not affect any other part of these Terms. If you do not opt out within 30 days, you are bound by this Section.
17.6 Small-claims option. Either you or Rinno may instead bring a qualifying individual claim in small-claims court if the claim stays in that court and proceeds on an individual basis.
17.7 Delegation. The arbitrator, not a court, decides threshold questions about the interpretation, applicability, enforceability, and formation of this arbitration agreement, except that a court decides the enforceability of the class-action waiver in Section 17.3.
17.8 California residents (SB 940). Notwithstanding the governing-law and venue provisions in Section 18, if you are a California resident and your claim arises in California: (i) California substantive law governs that claim; (ii) any arbitration or proceeding will be seated in California, or by videoconference if you choose; and (iii) you keep the small-claims option. Nothing in these Terms requires a California consumer to arbitrate a California-arising claim outside California or under the law of another state.
17.9 Time limit. To the extent permitted by law, any claim related to the Service must be filed within one (1) year after it arises, or it is permanently barred.
17.10 Severability and survival. If the class-action waiver in Section 17.3 is found unenforceable as to a particular claim, that claim will proceed in court, but the rest of this Section still applies to all other claims. This Section survives termination of your account.
18. Governing Law and Venue
These Terms and any dispute not subject to arbitration are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules, and the state and federal courts located in Delaware have exclusive jurisdiction, except (a) as Section 17 provides for arbitration and small claims, and (b) as Section 17.8 provides for California residents.
19. Termination and Suspension
You may stop using the Service and close your account at any time. Rinno may suspend or terminate your access, with or without notice, if you violate these Terms or the Acceptable Use Policy, if we are required to by law, or to protect the Service, other users, or the people you contact. Sections that by their nature should survive (including Sections 5's revocation, 9, 11, 12, 14, 15, 16, 17, 18, and 22) survive termination. Prepaid amounts are handled under the app-store rules in Section 10.
20. Changes to the Terms
We may update these Terms from time to time. We will post the updated Terms with a new "Last updated" date and, for material changes, give you notice in the app or by email. Continued use after the changes take effect means you accept them. For material changes to the arbitration agreement in Section 17, we will ask you to accept the change, and your 30-day opt-out right applies to that change.
21. Copyright (DMCA)
Rinno respects intellectual-property rights. If you believe material on the Service infringes your copyright, send a notice to our copyright contact at contact@rinnoapp.com with the information the Digital Millennium Copyright Act requires, and we will respond to valid notices.
22. General
Force majeure. Rinno is not liable for delays or failures caused by events beyond its reasonable control. Severability. If any provision is unenforceable, the rest stays in effect. No waiver. Our failure to enforce a provision is not a waiver. Assignment. You may not assign these Terms; Rinno may assign them, for example in a merger or sale. Entire agreement. These Terms, the Privacy Policy, and the Acceptable Use Policy are the entire agreement between you and Rinno about the Service. Order of precedence. If these documents conflict: for consumer health data, the Consumer Health Data Privacy Policy controls over the general Privacy Policy; the Beta Agreement (if you are in the beta) controls only over directly conflicting beta-specific provisions; the Terms control other contractual matters; and the Acceptable Use Policy supplements the Terms and does not expand Rinno's right to collect or use personal information beyond the Privacy Policy. Emergency services. Rinno cannot be used to reach 911 or any emergency, crisis, or urgent-care line, and you should not rely on it in an emergency. Electronic communications. You consent to receive notices and disclosures from us electronically, in the app or by email, and agree that electronic delivery satisfies any legal requirement that a communication be in writing. App stores. Payments, refunds, and cancellations are handled by the app store you purchased through, under its terms; Apple and Google are third-party beneficiaries of these Terms to the extent their rules require, but the app-store terms do not replace the other legal duties in these Terms. Notices and contact. You can reach us at support@rinnoapp.com (general) or contact@rinnoapp.com (legal notices), or by mail at Rinno Inc., 169 Madison Ave, STE 67666, New York, NY 10016.